Mark Dorschug
5934 McPicken Dr.
Milford, OH 45150
513-604-4634
mdorschug@gmail.com
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Experienced property claims adjuster with a passion for the work with over 4 years’ experience including but not limited to
complex water, fire and vandalism losses up to $105,000.00. Excellent customer relation and satisfaction skills, can
establish repertoire quickly with clients and customers. Dedicated to improving processes that assist customers in
obtaining timely closure of insurance claims and rapid response to their inquiries. Highly motivated and can handle
multiple tasks at once. Strengths include outstanding leadership qualities, excellent communication and personal skills
with a proficiency in Xactimate and , MSB / Symbility, and all Microsoft software and products.
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___ Work Experience
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Independent Field Claims Adjuster
Eagle Adjusting Services LLC.
OH, KY, IN
May 2015 to Present
Investigation of residential and commercial property / casualty / liability claims and losses. Communicated with
policyholders, discussing damages, explaining policy and deductibles, completing onsite inspections and negotiations of
repairs and supplements with contractors and public adjusters. When necessary expense reserves were created for
anticipated payments and referrals for salvage and subrogation. Identified potential fraudulent claims that required a
further special investigation along with submitting risk alerts for underwriting review. Worked from home office with
minimal supervision.
Independent Field Claims Adjuster
Summit Claims Services LLC
OH, KY, IN
April 2011 to Present
Investigation of residential and commercial property / casualty claims and losses. Communicated with
policyholders, discussing damages, explaining policy and deductibles, completing onsite inspections and negotiations of
repairs and supplements with contractors and public adjusters. When necessary expense reserves were created for
anticipated payments and referrals for salvage and subrogation. Identified potential fraudulent claims that required a
further special investigation along with submitting risk alerts for underwriting review. Worked from home office with
minimal supervision.
Risk Management Officer / IT Administrator
R.J Wagner Inc.
Batavia, OH
January 2008 to April 2011
Advised management on insurance, risk exposure, claims and loss control issues; analyze contracts with manufactures,
contractors, and vendors (civilian & government). Assisted in handling quality control of ballistic body armor products.
Trained the end user in proper use and wear of the product to limit liability and prevent severe injury or loss of life.
Administrator of all corporate property, casualty and liability policies of the company, assisted in workers comp claims,
various administrative duties, legal requirements pertaining to background screenings and drug testing on a state by state
basis. Performed all IT Administrator duties of all onsite and remote PC’s, Telephone System, and Network equipment.
Telecommunications Tech III / Outside Plant
Kentucky Data Link / Windstream Communications
Cincinnati, OH
April 2003 to December 2007
Responsible for maintaining 8 unmanned transmission sites and over 600 miles of aerial and underground fiber optic
cable. Coordinated and supervised the repair, maintenance and expansion of telecommunication systems within the
Cincinnati, Dayton and Northern Kentucky network. Advised management on risk/loss exposure of Building Access
Agreements and Easement contracts. Ensured routine vehicle and site maintenance was performed. Worked from home
office with minimal supervision.
Telecommunications Tech II / Inside Plant
MCI Worldcom
Waynesville, OH
March 2000 to April 2003
Performed monitoring, troubleshooting and maintenance for business and residential voice / data circuits including
fractional T1, DS0, T1, DS3 and OC level utilizing various on-site and remote test equipment. Responsibilities included
resolution of customer service issues and fault isolation equipment & facility alarms. Performed wiring and cabling of
multiplex equipment from the DS0 to OC-192 level in accordance with the daily MUX schedule. Performed digital cross
connects and disconnects on 7 different ALCATEL DACS systems
Microwave/Fiber Optic Communications
United States Marine Corps
December 1995 to December 1999
Established tactical radio and network communications for several military units. Troubleshooting, repair and operation of
tactical microwave and fiber optic communication equipment. Obtained E-4 Rank “Corporal” by Meritorious Selection –
November 1997. Held a “Secret” Security Clearance along with Deadly Force Clearance and Authorization.
License & Certifications
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Independent License Adjuster – All Lines
April 2011 to Present
TX, KY, IN
NFIP Certified
May 2015 to Present
Haag Certified Roof Inspector
March 2013 to Present
Smith System Drivers Training
July 2007
Microsoft Certified Professional (MCP 70-270, 70-290)
Core Competencies
* Strong knowledge of residential construction and local building codes
* Excellent time management and organizational skills
* Exceptional clear, concise written and verbal communications
* Personable motivated, enthusiastic with the ability to lead by example
* Exhibit clear judgment in decision making, and cost analysis of every claim.